Jimmy Cassells

Refund & Cancellation Policy

Effective date: Oct 7, 2026

This policy covers how to cancel each kind of engagement and what is refundable. It is part of the Terms of Service. The short version: retainers end with 30 days written notice, work that has been done is not refunded, and money you paid to advertising platforms goes to them, not to us.

Monthly retainers

  • You can cancel a monthly retainer at any time with 30 days written notice. Email hello@jimmycassells.com and the notice period starts on the day we receive your email.
  • The notice period is billed. Work continues through the end of it.
  • There are no refunds for work already done or for months already billed, including the month in which notice is given.
  • At the end of the notice period, access and accounts are handed back to you with the campaigns, documents and data produced during the engagement.

Project-based consultations

  • Projects are quoted as a fixed fee against agreed milestones. Fees for completed milestones are non-refundable.
  • If you cancel before a project is finished, prepaid fees for work that has not started are refunded pro rata. Fees for work in progress on the current milestone are kept in proportion to the work completed.
  • If we cancel a project for reasons other than your breach, prepaid fees for undelivered work are refunded in full.

Advertising spend and third-party costs

Ad spend is paid by you directly to the advertising platforms and is not refundable by us. The same applies to software subscriptions, tools and other third-party costs paid on your behalf with your approval. Any credits or refunds for those costs come from the provider under its own policy.

How refunds are paid

Approved refunds are returned to the original payment method within 10 business days of approval. Card refunds are processed through Stripe and may take a few extra days to show on your statement.

Disputes

If you think a charge is wrong or you are unhappy with the work, email hello@jimmycassells.com first with the invoice number and what happened. You will get a response within 2 business days. Most issues are resolved with a conversation and, where appropriate, a credit or partial refund. Please contact us before opening a dispute with your card issuer so we can resolve it quickly.

Related policies

See the Terms of Service and the Privacy Policy.

Contact

Questions about this policy go to hello@jimmycassells.com or by mail to Cassells LLC, 26787 Agoura Rd Ste E8 #4114, Calabasas, CA 91302.