Terms of Service

1. Services

Cassells LLC provides consulting and implementation services in two forms:

• Monthly retainer: growth packages and implementation delivered on a recurring monthly basis under a scope agreed in writing. Retainers continue month to month until either party cancels with 30 days written notice.
• Project-based consultation: a defined scope with a fixed fee quoted up front, delivered against agreed milestones.

Services may include growth marketing, operations and scaling, AI and agent readiness, and outsourcing advisory. The scope of each engagement is described in your quote, proposal or statement of work. Work outside that scope is quoted separately. All pricing is a custom quote provided after a free intro call.

2. Your responsibilities

You agree to give us accurate information about your business, timely access to the accounts and people needed to do the work, and prompt feedback on anything that needs your approval. Delays on your side may move dates. You are responsible for your own products, services, pricing, claims and compliance with the laws that apply to your business and industry.

3. Fees and payment

• Fees are set out in your quote, proposal or statement of work. Retainers are billed monthly in advance. Project fees are billed as set out in the quote, usually a deposit on signing and the balance at agreed milestones.
• Invoices are due on receipt unless the agreement says otherwise.
• Card payments are processed by Stripe. We may pause work on overdue accounts after written notice.
• Fees do not include third-party costs such as advertising spend, software subscriptions, tools or contractors, which are either paid by you directly or passed through at cost with your approval.

4. Advertising accounts and ad spend

You own your advertising accounts and the campaigns, data and history in them. Ad spend is paid by you directly to the advertising platforms and is not a fee of ours. We do not control how platforms bill, deliver or review ads, and we are not responsible for platform policy decisions, outages or account suspensions.

5. Cancellation and refunds

Retainers end with 30 days written notice. Project consultations may be cancelled as set out in the Refund & Cancellation Policy, which is part of these terms.

6. Intellectual property

Once paid for, the deliverables created specifically for you (plans, audits, copy, campaign structures, reports) are yours. We keep ownership of our methods, frameworks, templates and tools, and we may reuse general know-how gained during the engagement. You give us the right to use your name, logo and materials as needed to do the work.

7. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the engagement. This does not cover information that is public, already known, independently developed or required to be disclosed by law.

8. No guaranteed results

Marketing, sales, hiring and operational results depend on your market, your offer, your team, platform behavior and factors outside our control. We will do the work with care and skill, but we do not guarantee leads, rankings, revenue, hires, cost savings or any other specific outcome.

9. Limitation of liability

To the extent permitted by law, Cassells LLC is not liable for indirect, incidental, consequential or special damages, or for lost profits, revenue or data, arising from the services or this site. Our total liability for any claim is limited to the fees you paid us for the services in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under California law.

10. Website use

The content on jimmycassells.com is provided for general information and may change without notice. You may not use the site to send unsolicited messages, scrape content at scale, or interfere with its operation.

11. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If a dispute arises, email us first at hello@jimmycassells.com and we will try to resolve it within 30 days. Disputes that cannot be resolved that way will be brought in the state or federal courts located in Los Angeles County, California.

12. Changes

We may update these terms. The effective date at the top of this page shows the current version. Active clients will be told of material changes by email. See also the Privacy Policy.

Contact

Questions about this policy go to hello@jimmycassells.com or by mail to Cassells LLC, 26787 Agoura Rd Ste E8 #4114, Calabasas, CA 91302.